Earlier this
week, Intelius Chief Privacy Officer Jim Adler spoke at O’Reilly’s Strata
Conference. His talk, The Accidental Chief Privacy Officer (CPO), discussed how
the industrial privacy professional is evolving from a compliance enforcer to a
product innovator. Here are the slides and interview
with O’Reilly’s Alex
Howard (@digiphile):
Jim
Adler interviewed at Strata NY 2011
The key
takeaway from the talk (see summary slide) is that the privacy pro is becoming a key evangelist
for responsible innovation within fast-moving, high technology organizations.
To be successful, four lessons:
- Innovation
is a team sport. Communication is key. So talk
and (more importantly) listen to your toughest critics, both inside and outside
your organization. They’ll better understand your perspective and you’ll
often get great ideas.
- Build
a confluence of influence. Good
decisions come from every corner of the business, early in the product
cycle. Find the members of any team that are inventive, collaborative, and
capable of creating the Reality
Distortion Field (used so effectively by Steve Jobs) that’s so vital to
disruptive innovation.
- Be
the happy warrior. Innovation,
by definition, changes the status quo and makes some people uncomfortable.
Engage with them in a constructive, respectful way inline with Graham’s
Hierarchy of Disagreement.
- Find
clarity in the confusion. Use math,
data, and history to find the clarity within the confusion. Privacy issues
are especially difficult. As Jeff Jarvis points out in his new book, Public
Parts, even defining privacy is a journey through an Escher
maze. Jeff has a great, well referenced chapter on What Is
Privacy? that illustrates the perennial struggle we all have
navigating the privacy maze.
The good news is that the privacy labyrinth can be traversed with
sufficient situational assessment, data analysis, and historical
perspective. Then, to remix metaphors, you can be that excited child in
the room of manure who finds that elusive pony.
More from Jim Adler, Chief Privacy Officer at Intelius
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