Customer Bill of Rights

acaldwell — Tue, 29 Jun 2010 23:30:04 +0000

You, the customer, are vital to us. We have created the following Customer Bill of Rights as our pledge to you.

The Right to Transparency

You have the right to be provided accurate product information so you can make an intelligent and informed choice about whether to order a product from us. Product information presented by us will be complete, accurate, and up-to-date.

The Right to Satisfaction

You have the right to expect that our products fully meet our representation and explanation of them. When it comes to any of our products, we say what we do and we do what we say. If for any reason you are dissatisfied, you have the right to change or cancel our service and any request for a refund will be promptly, fairly and reasonably addressed.

The Right to Customer Service

You have the right to timely communication with a live customer service representative by telephone or by e-mail at no charge; to be treated with courtesy, respect, and fairness; and receive prompt response to your questions or concerns.

The Right to Privacy

We care about how your personal information is handled. We review our privacy policy regularly to ensure it meets industry standards and we seek input on our privacy policy from you our customer, leading consumer groups, and privacy advocates.

Intelius stands by our Customer Bill of Rights

Our Chief Privacy Officer is also our chief customer advocate and, at the direction of our Board of Directors, it is his job to make sure we say what we do and do what we say. If you have any questions about our Customer Bill of Rights, he can be reached at customers@intelius.com.

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Customer Bill of Rights